Help paying your electric bill in Arizona
Arizona got $35.5 million in the HHS table, about $13 for each of its 2,796,790 households. Income limit 60% of state median income; public line 866-494-1981. Heating help reached 11,248 households in FY2024.
Who to call in Arizona
- Arizona LIHEAP public line866-494-1981
- State program sitedes.az.gov/liheap
- Arizona Corporation Commission800-222-7000 · 602-542-4251 · 520-628-6550 · azcc.gov · complaint form (links checked 2026-10-02)
Shutoff rules and moratoria in Arizona
Arizona: cold weather by temperature; hot weather by dates and temperature; health or age needs no.
| Protection | Arizona |
|---|---|
| Cold temperature | 32°F and below |
| Hotter months, by date | June 1 - October 15 |
| Hot temperature | 95°F and above |
| Extreme weather | The rules allow electric utilities to choose between two disconnection options during periods of extreme weather: if the forecasted temperature is above 95°F or below 32°F, or they can choose to continue utilizing the June 1 through October 15 disconnection... |
Clearinghouse, April 2026; cites Arizona Residential Utility Consumer Office Disconnection Rules.
Rule text read, 2 October 2026: Ariz. Admin. Code R14-2-211. Arizona requires each utility to choose either a weather-forecast ban (32F or below, above 95F) or a fixed June 1 to Oct 15 no-termination window. Medical-practitioner documentation, a paid-half or $300-or-less balance, and a pending Commission complaint also block termination. Notice is 10 days, with a final notice two days before. Quote: “During the calendar days of June 1 through October 15 of each year”. Source: text of the rule (Cornell LII).
| Point | Arizona: Ariz. Admin. Code R14-2-211 |
|---|---|
| Winter / cold | Each utility adopts only one of two options (A)(11): (a) no termination of residential service while the NWS forecast shows temperatures that do not exceed 32F, that exceed 95F, or other conditions the Commission orders as especially dangerous; or (b) no termination June 1 through October 15, set out in tariff. Rule has no winter calendar ban. |
| Heat | Same (A)(11): either a 95F+ NWS-forecast ban (option a) or the fixed June 1 to Oct 15 window (option b); under (b) no late fees or interest accrue in that window and arrears are billed in installments afterwards. |
| Who is protected | (A)(5): no termination of residential service for a customer with inability to pay who documents annually, via a licensed medical practitioner, that termination would be especially dangerous to health of customer/permanent resident or that medically necessary equipment depends on service (also 'where weather will be especially dangerous'). (A)(15): no termination if customer paid at least half of the delinquent balance in the last 25 days or balance is $300 or less. Customer may designate a third party. No termination while a Commission complaint is pending (F)(6). |
| Notice | (D)(1) at least 10 days' advance written notice (customer's preferred method or US mail); then a final notice two days before the termination date (E); where preferred method is US mail, ten days allowed. Text shows overlapping numbering from amendment markup. |
| Payment plan | (A)(9): utility may require a deferred payment agreement within seven business days for customers protected under (A)(4)/(A)(5); at least one missed or partial payment per 12 months allowed without breach; good faith duty. Notice must describe deferred payment programs. |
| Who the rule covers | Text refers to 'a utility' / 'regulated Class A, B, and C electric utility' for reporting; co-ops/munis not addressed in text read. |
| Complaints | Notice must give a utility address/phone for disputes; if utility terminates after dispute, it must tell the customer of the right to file a complaint with the Commission (Arizona Corporation Commission; phone not read). |
Which option each utility chose (tariffs), R14-2-212 dispute rules and co-ops/munis were not read; LII text includes amendment markup, so numbering is unclear in places.
Paraphrase, not legal advice. Rules change; see the shutoff rules guide.
LIHEAP in Arizona: money, limits, people helped
| Measure | Arizona | Source |
|---|---|---|
| Funds FY2026 | $35,474,431 = $30,106,541 + $1,665,261 IIJA + $3,702,629 | FY26 table |
| Income limit | Heating, Cooling, Crisis: 60% State Median Income; (150% Federal Poverty Level for households with 10 or more members) Weatherization: 200% Federal Poverty Level | snapshot 20 Apr 2026 |
| Benefits FY2026 | Heating: $160 minimum, $640 maximum Cooling: $160 minimum, $640 maximum Crisis: $500 maximum | snapshot 20 Apr 2026 |
| Helped FY2024 | Heating: 11,248 Cooling: 24,978 Crisis: 10,706 Weatherization: 537 | snapshot 20 Apr 2026 |
| Program dates | For counties: Coconino, Yavapai, Navajo, Apache, Greenlee, Graham, Cochise, and Santa Cruz Heating: November 1 - March 31: Cooling: April 1 - October 31 For counties: Mojave, La Paz, Yuma, Maricopa, Gila, Pinal, and Pima Heating: December 1 - March 31... | snapshot 20 Apr 2026 |
CSV
CSVArizona in numbers
- Arizona ranks 51st of 51 on FY26 LIHEAP dollars per household ($13), 22nd on households below the poverty line (12.1%) and 40th on low-income energy burden (7.7%).
- Per household below the poverty line (338,481 of them) the FY26 funds come to $105, rank 51st of 51: 6% of a typical year's electricity ($1,893). (even split, not a payment amount)
- 20,882 households got help in FY2022 against 639,866 at or below 60% of state median income in the 2022 LEAD file: about 3% (mixed years).
- Average heating benefit FY2022: $723, 38% of that year.
- Heating season: December 1 - March 31;. Counted FY2024: heating, cooling, crisis, weatherization.
- Neighbours: FY26 dollars per household run from $15 (Nevada) to $26 (Utah); low-income burden from 5.8% (Utah) to 10.4% (New Mexico). Arizona: $13 and 7.7%.
Where Arizona's low-income bills bite hardest
- Highest burden: Apache County 11.3% (10,286 households); La Paz County 10.7% (3,561 households); Gila County 10.3% (7,444 households); Navajo County 10.2% (15,337 households).
- Most low-income households: Maricopa County 331,723 (7.4%); Pima County 114,486 (7.1%); Pinal County 32,964 (7.6%).
15 counties.
Am I likely eligible in Arizona?
Arizona sets its limit at 60% of state median income; no estimate here. Median household income is $76,872.
How heavy is the energy bill in Arizona?
7.7% of income in low-income households, 2.0% overall. Ranking, Arizona prices.
| Group | Count | Arizona detail | Standing |
|---|---|---|---|
| Up to 60% of median income | 639,866 households | 7.7% of income; $1,527 a year on $19,953 | rank 40 of 51 |
| All households | 2,739,136 households | 2.0%; $1,878 on $94,498 | rank 41 of 51 |
| Below poverty line | 338,481 households | 12.1% of 2,796,790 | U.S. 12.5%; rank 22 of 51 |
| Home price 2025 | 15.32 ¢/kWh | bill $158 a month at 1,030 kWh | U.S. 17.30 ¢, $152 |
CSV
CSVUtility and state bill programs in Arizona
- Crisis Bill Assistance Customers in a financial bind may qualify for up to $1,000 per year in bill payment assistance if they meet the program income eligibility requirements and have experienced at least one of the following:
- -A loss or reduction of income - An unexpected major expense that causes a lack of resources - A medical condition that endangers health or safety - Apply at your local community agency.
- Energy Support Offers a discount of 25 or 60 percent off the cost of electricity for customers who meet certain income guidelines. The Energy Support program gives qualified customers a 25% discount (up to $95 off per month) or a 60% discount...
- SRP Income-Qualified Discount Customers with household income at or below 200% of the federal poverty level may qualify for a $10 or $35 monthly discount on their SRP electric charges through the Income-Qualified Discount program. Online Application...
Excerpts, section of 25 Jun 2026. Utilities: Arizona Public Service, Mohave Electric Cooperative, Navaho Tribal Utility Authority, Salt River Project, Southwest Gas, Sulphur Springs Valley Electric Cooperative and 3 more.
Arizona on the map
Next to Arizona
California, Colorado, Nevada, New Mexico, Utah. Most FY26 funds per household: Utah, $26. Arizona: $13. All 51.
5 steps if you get a shutoff notice in Arizona
- Note the notice date.
- Call the utility (Arizona Corporation Commission sets rules).
- Call 866-494-1981 or 211.
- Ask about temperature-based or health protection.
- Unresolved: Arizona Corporation Commission, 800-222-7000.
Sources
Linked above; list on the hub.
Last verified: 2 October 2026. Not legal advice.
Questions
Can Arizona utilities cut power in winter or summer?
temperature for cold; dates and temperature for heat. 32°F and below
How big is the energy burden in Arizona?
7.7% of income for low-income households, 2.0% for all; $1,527 a year for the first group.
How many Arizona households got energy help?
20,882 in FY2022, 11,248 heating in FY2024, average heating benefit $723.
Is LIHEAP money enough for a Arizona bill?
$105 per poor household, 6% of $1,893.
How much LIHEAP money does Arizona get?
$35.5 million in FY2026, $13 per household, rank 51 of 51.
What income limit does Arizona use for LIHEAP?
60% of state median income; median household income $76,872; FY2022 heating standard 209% for four.
How do I apply for LIHEAP in Arizona?
Call 866-494-1981. Site: https://des.az.gov/liheap