Electric Consumer

Editor: Katerine G., Editor & Data Researcher · Research & publishing: Electric Consumer Editorial Team · Data retrieved · Sources named on this page: EIA-861 · How we got these numbers · Report an error

How reliable is your power? Minutes without electricity, by state and utility

662 minthe average U.S. customer was without power in 2024 with major events counted, 129 min without them

That is 11.0 hours against 2.2. Major events account for 532 of the 662 minutes (80%). Customer-weighted figure for 45 states and 641 utilities that report under the IEEE 1366 standard, 123 million customers, 77% of the customers EIA lists. Without major events District of Columbia is lowest at 26 minutes and West Virginia highest at 486.

Minutes without power by state, 2024

Minutes without power per customer in 2024, major events excluded, by stateNew Mexico: 152 minTexas: 146 minKentucky: 146 minOhio: 133 minGeorgia: 211 minArkansas: 202 minOregon: 124 minPennsylvania: 132 minMissouri: 103 minNorth Carolina: 144 minUtah: 101 minVAWyoming: 105 minWest Virginia: 486 minNYIndiana: 122 minKansas: 100 minIdaho: 152 minNevada: 64 minIllinois: 59 minVTNew Jersey: 99 minMinnesota: 92 minMaryland: 75 minIowa: 84 minHINew Hampshire: 84 minRhode Island: 61 minConnecticut: 74 minMontana: 152 minArizona: 69 minNebraska: 70 minWashington: 157 minSouth Dakota: 62 minCalifornia: 165 minALWisconsin: 98 minMississippi: 250 minColorado: 117 minOKTennessee: 187 minLouisiana: 216 minMichigan: 161 minMassachusetts: 77 minFlorida: 67 minAlaska: 192 minNorth Dakota: 87 minSouth Carolina: 112 minMaine: 274 minDelaware: 67 minDistrict of Columbia: 26 min
  • 26 min to 74 min
  • 74 min to 100 min
  • 100 min to 133 min
  • 133 min to 165 min
  • 165 min to 486 min
Without major events: the usual year.
Minutes without power per customer in 2024, major events included, by stateNew Mexico: 281 minTexas: 1604 minKentucky: 539 minOhio: 513 minGeorgia: 1193 minArkansas: 528 minOregon: 559 minPennsylvania: 353 minMissouri: 204 minNorth Carolina: 1525 minUtah: 109 minVAWyoming: 128 minWest Virginia: 1166 minNYIndiana: 309 minKansas: 286 minIdaho: 204 minNevada: 159 minIllinois: 160 minVTNew Jersey: 173 minMinnesota: 225 minMaryland: 118 minIowa: 200 minHINew Hampshire: 736 minRhode Island: 104 minConnecticut: 153 minMontana: 342 minArizona: 82 minNebraska: 698 minWashington: 644 minSouth Dakota: 86 minCalifornia: 285 minALWisconsin: 297 minMississippi: 516 minColorado: 258 minOKTennessee: 347 minLouisiana: 633 minMichigan: 482 minMassachusetts: 104 minFlorida: 1498 minAlaska: 323 minNorth Dakota: 103 minSouth Carolina: 3051 minMaine: 1749 minDelaware: 118 minDistrict of Columbia: 33 min
  • 33 min to 128 min
  • 128 min to 258 min
  • 258 min to 353 min
  • 353 min to 698 min
  • 698 min to 3051 min
With major events: the year as customers lived it.

Customer-weighted SAIDI. Darker is more minutes. Grey states have no figure: Alabama, Hawaii, New York, Oklahoma, Vermont, Virginia. Utilities there mostly report under another method; each state page says how many.

All states in one table

Customer-weighted reliability by state with and without major events, 2024
AlabamaNot ranked———————1413
Alaska39192323131401.862.32103885
Arizona8698213160.880.96789312
Arkansas40202528326621.622.141258315
California37165285121421.181.351399122
Colorado24117258140541.151.421029121
Connecticut107415379520.650.88113985
Delaware76711851430.730.8592903
District of Columbia126336190.250.27107991
Florida66714981431960.741.79908420
Georgia412111193982821.242.101708930
HawaiiNot ranked———————71
Idaho3415220452251.141.31134978
Illinois259160101630.640.85939716
Indiana25122309187611.011.281218828
Iowa1384200116580.811.211046213
Kansas19100286186651.001.50999113
Kentucky31146539394731.221.781209531
Louisiana42216633418661.662.36130737
Maine4427417491475842.143.641281003
Maryland117511843360.690.82110977
Massachusetts127710428260.750.861039013
Michigan36161482320660.981.361649620
Minnesota1692225134590.901.271019638
Mississippi43250516266521.882.481336213
Missouri21103204100490.921.181128827
Montana33152342189551.161.63131846
Nebraska970698628900.601.24116809
Nevada56415995600.661.11971005
New Hampshire1484736651890.781.62109893
New Jersey189917374430.941.12105983
New Mexico32152281129461.111.35137859
New YorkNot ranked———————244
North Carolina2914415251381911.181.831229336
North Dakota158710316150.880.94998910
Ohio28133513380741.001.3013410030
OklahomaNot ranked———————4920
Oregon26124559435780.821.291518912
Pennsylvania27132353222630.991.39133865
Rhode Island36110443420.760.9080961
South Carolina2311230512939961.202.37948922
South Dakota4628624280.720.81858813
Tennessee38187347160461.902.33986143
Texas3014616041458911.402.291046350
Utah20101109870.961.00106879
VermontNot ranked———————121
VirginiaNot ranked———————3014
Washington35157644486761.081.771459221
West Virginia454861166679582.292.83212984
Wisconsin1798297199670.731.041347925
Wyoming2210512823180.931.00113797

Download state data as CSV

Click a header to sort. SAIDI is minutes without power per customer in the year; SAIFI is interruptions per customer. Not-ranked states are explained on their pages.

Ranking: 45 states, fewest minutes first

minutes without power per customer, 2024, major events excluded

  1. 1District of Columbia26 min
  2. 2Illinois59 min
  3. 3Rhode Island61 min
  4. 4South Dakota62 min
  5. 5Nevada64 min
  6. 6Florida67 min
  7. 7Delaware67 min
  8. 8Arizona69 min
  9. 9Nebraska70 min
  10. 10Connecticut74 min
  11. 11Maryland75 min
  12. 12Massachusetts77 min
  13. 13Iowa84 min
  14. 14New Hampshire84 min
  15. 15North Dakota87 min
  16. 16Minnesota92 min
  17. 17Wisconsin98 min
  18. 18New Jersey99 min
  19. 19Kansas100 min
  20. 20Utah101 min
  21. 21Missouri103 min
  22. 22Wyoming105 min
  23. 23South Carolina112 min
  24. 24Colorado117 min
  25. 25Indiana122 min
  26. 26Oregon124 min
  27. 27Pennsylvania132 min
  28. 28Ohio133 min
  29. 29North Carolina144 min
  30. 30Texas146 min
  31. 31Kentucky146 min
  32. 32New Mexico152 min
  33. 33Montana152 min
  34. 34Idaho152 min
  35. 35Washington157 min
  36. 36Michigan161 min
  37. 37California165 min
  38. 38Tennessee187 min
  39. 39Alaska192 min
  40. 40Arkansas202 min
  41. 41Georgia211 min
  42. 42Louisiana216 min
  43. 43Mississippi250 min
  44. 44Maine274 min
  45. 45West Virginia486 min

A normal year against the year as lived

Minutes without power with and without major events, 45 states, 2024010002000300040000100200300400500Alaska: 192, 323Arizona: 69, 82Arkansas: 202, 528California: 165, 285Colorado: 117, 258Connecticut: 74, 153Delaware: 67, 118District of Columbia: 26, 33DCFlorida: 67, 1498Georgia: 211, 1193Idaho: 152, 204Illinois: 59, 160Indiana: 122, 309Iowa: 84, 200Kansas: 100, 286Kentucky: 146, 539Louisiana: 216, 633Maine: 274, 1749Maryland: 75, 118Massachusetts: 77, 104Michigan: 161, 482Minnesota: 92, 225Mississippi: 250, 516Missouri: 103, 204Montana: 152, 342Nebraska: 70, 698Nevada: 64, 159New Hampshire: 84, 736New Jersey: 99, 173New Mexico: 152, 281North Carolina: 144, 1525North Dakota: 87, 103Ohio: 133, 513Oregon: 124, 559Pennsylvania: 132, 353Rhode Island: 61, 104South Carolina: 112, 3051SCSouth Dakota: 62, 86Tennessee: 187, 347Texas: 146, 1604Utah: 101, 109Washington: 157, 644West Virginia: 486, 1166WVWisconsin: 98, 297Wyoming: 105, 128minutes without power, major events excludedminutes without power, major events included

Each dot is a state. States far above the line lost most of their minutes to major events. The biggest drops in rank from adding major events: Florida from 6th to 41st; Nebraska from 9th to 37th; New Hampshire from 14th to 38th. The smallest gap between the two figures is in District of Columbia (6 minutes); the largest in South Carolina (2939).

Why six states have no number

EIA's form asks each utility to report SAIDI and SAIFI under the IEEE 1366 standard or, if it uses another method, in a separate block. In 2024, 747 utility-state records are in the first block and 224 in the second; none are in both. Another method can count outages differently (for example, by what size of interruption is included), so we do not add the two together. A state is ranked when the IEEE group covers at least 60% of its customers. Not ranked: Alabama (14%); Hawaii (7%); New York (24%); Oklahoma (49%); Vermont (12%); Virginia (30%). EIA's State Totals sheet is used only as a check.

SAIDI, SAIFI and CAIDI in plain words

These are the three numbers every utility files. An interruption counts when it lasts more than five minutes. All three are averages over every customer, including the many who lost power for no time at all, so one household's year can be far from the average in either direction.

SAIDI SAIFI CAIDI explained
MeasureUnitWhat it countsU.S. 2024 (IEEE reporters, 45 states)
SAIDIminutes per customer per yearTotal minutes all customers spent without power, divided by customers served129 minutes without major events, 662 with them
SAIFIinterruptions per customer per yearNumber of customers interrupted, divided by customers served1.06 without, 1.53 with
CAIDIminutes per interruptionSAIDI divided by SAIFI: the average time to restore one customer122 minutes without, 433 with

What leaving out major events hides

Utilities may remove "major event days" from their reliability figures. Under IEEE 1366 a utility decides which days qualify with a statistical rule applied to its own daily history, so what counts as a major event is relative to what is normal for that utility, and EIA publishes the result, not the list of days removed. The without-events figure covers ordinary days; the with-events figure also includes the large events.

In 2024 the gap was large: 532 of 662 minutes (80%) sat on major event days across these 45 states. The share is not even: from 7% in Utah to 96% in South Carolina. The first number depends on how many days a utility removes; compare utilities on both, and compare only within one reporting method. The outage reports behind many big events are on the Department of Energy outage pages.

Is my utility better or worse than the state median?

Pick your state and the company on your bill. You get its 2024 figures, where it sits among the utilities in your state and in the country, and how it compares with the median utility in your state.

  • Loading.

What this means for you

  • Compare your utility with the median utility in your state, first, not with the U.S. figure; the tool above does that.
  • A figure near or above twice the state median is worth raising: ask the utility or the state commission for the reliability report it files.
  • If you depend on power for medical equipment, home work or a freezer, a high SAIDI with major events is the number to look at; for how often it will flicker, look at SAIFI.
  • Small utilities (under 10,000 customers) can move a lot from year to year. They are listed but not ranked.
  • Smart meters, time-based pricing and efficiency programs are separate questions: see the utility report card.

Browse by state

Best and worst utilities · median-utility ranking · states with the most major outage reports

Method, sources and dates

Source. EIA, Form EIA-861 annual electric power industry report, data year 2024, file eia861_2024.zip, retrieved 2026-10-01. Sheets used: Reliability, Sales to Ultimate Customers, Advanced Meters, Dynamic Pricing, Demand Response, Energy Efficiency, Net Metering, Operational Data. EIA publishes the utilities' own filings; we add nothing to a utility's figure.

State figures. A state figure is the average of the utilities' published numbers, weighted by the customers each utility reported next to them. Nothing is estimated. Only utilities that follow the IEEE 1366 standard are counted: EIA's form has a second block for utilities that use another method, and the two do not measure the same thing, so they are never added together. No utility reports in both blocks.

When a state gets a figure. The utilities that report under IEEE 1366 must serve at least 60% of the customers EIA lists for the state and at least 100,000 customers. Otherwise the state page shows the utilities and the reason, and the state is left out of rankings. Utility ranking floor: 10,000 customers; below that one bad day moves the average too far.

With and without major events. The comparison uses only utilities that published both numbers. One utility, Nashville Electric Service (Tennessee), published an all-events SAIDI of 0.0 against 86.6 minutes without major events, which cannot both be right; its all-events figure is dropped and its without-events figure kept. 82 of 102 state figures match EIA's own State Totals sheet within 1%. The rest differ, the largest being Tennessee and Mississippi; we have not traced which utilities EIA counted there, and we do not use that sheet.

State CSV, utility CSV.

Questions

How many minutes without power did the average U.S. customer have in 2024?

662 minutes (11.0 hours) with major events and 129 (2.2 hours) without, weighted by customers across 45 states whose utilities report under IEEE 1366.

What is SAIDI?

The average number of minutes a customer is without power in a year: all customer-minutes of outage over the number of customers served. SAIFI is how many times; CAIDI is minutes per outage.

Which state has the most reliable power?

Without major events, District of Columbia at 26 minutes; with them, District of Columbia at 33. This ranks 45 states; 6 are not ranked because their utilities report under different methods.

Why are some states missing?

Their IEEE 1366 reporters cover under 60% of customers. Mixing in utilities that use another method would compare different things.

Where does the data come from?

EIA Form EIA-861 for 2024: each utility files its own SAIDI and SAIFI. We average them by customers and add nothing else.

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662 min the average U.S. customer was without power in 2024 with major events counted, 129 min without them

Cite this page

Underlying data are U.S. government works (EIA, Census Bureau). Our tables and charts: CC BY 4.0, credit Electric Consumer. The access date fills in when you open this page.

APA

Electric Consumer. (2026). Power reliability by state 2024: 662 minutes without power per customer, 129 without big storms. Data as of 7 October 2026. Retrieved 7 October 2026, from https://electricconsumer.org/reliability/

MLA

Electric Consumer. “Power reliability by state 2024: 662 minutes without power per customer, 129 without big storms.” Electric Consumer, data as of 7 October 2026, https://electricconsumer.org/reliability/index.html. Accessed 7 October 2026.

Chicago

Electric Consumer. “Power reliability by state 2024: 662 minutes without power per customer, 129 without big storms.” Data as of 7 October 2026. Accessed 7 October 2026. https://electricconsumer.org/reliability/index.html.

BibTeX

@misc{usedata_reliability_index,
  author = "Electric Consumer",
  title = {Power reliability by state 2024: 662 minutes without power per customer, 129 without big storms},
  year = {2026},
  url = {https://electricconsumer.org/reliability/},
  note = {Data as of 7 October 2026. Accessed 7 October 2026}
}
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