Electric disconnections in Hawaii, 2024
Hawaii ranks 43rd of 51, 1st being the highest rate. The Hawaii total is 13,586 disconnections on about 446,636 accounts, 6.4 per 100 below the U.S. rate of 9.4. It also counts 160,530 final-notice events. Events, not homes: an account cut off twice counts twice.
Hawaii month by month
Hawaii: January peaked at 1,629 disconnections, December bottomed at 705. Per 100 Hawaii accounts the monthly rate ran from 0.16 (December) to 0.36 (January). Hawaii averaged 0.25 a month in December to February and 0.25 in June to August: nearly level.
Hawaii disconnections per month, 2024
- 1,629Jan
- 957Feb
- 1,171Mar
- 1,204Apr
- 1,315May
- 1,105Jun
- 1,013Jul
- 1,257Aug
- 1,159Sep
- 1,295Oct
- 776Nov
- 705Dec
| Month | Hawaii final notices | Hawaii disconnections | Hawaii reconnections | Hawaii accounts | Hawaii per 100 |
|---|---|---|---|---|---|
| January | 16,086 | 1,629 | 1,562 | 446,404 | 0.36 |
| February | 13,134 | 957 | 918 | 446,477 | 0.21 |
| March | 10,594 | 1,171 | 1,116 | 446,528 | 0.26 |
| April | 14,203 | 1,204 | 1,152 | 446,573 | 0.27 |
| May | 12,087 | 1,315 | 1,263 | 446,768 | 0.29 |
| June | 10,225 | 1,105 | 1,064 | 445,511 | 0.25 |
| July | 14,006 | 1,013 | 961 | 446,544 | 0.23 |
| August | 12,272 | 1,257 | 1,186 | 446,426 | 0.28 |
| September | 13,258 | 1,159 | 1,091 | 446,937 | 0.26 |
| October | 15,008 | 1,295 | 1,189 | 446,957 | 0.29 |
| November | 12,949 | 776 | 701 | 447,111 | 0.17 |
| December | 16,708 | 705 | 616 | 447,400 | 0.16 |
| Year | 160,530 | 13,586 | 12,819 | 446,636 (mean) | 3.04 (yearly) |
Scale Hawaii to your town
Statewide rate for Hawaii: 3.04 per 100. A single utility can sit far from it.
Hawaii utilities that reported
Hawaii: 4 utilities reported. They sum to 13,586 of the 13,586 disconnections in the state total; Hawaiian Electric Co Inc alone reported 10,011 (74%).
4 Hawaii utilities have 5,000+ accounts and twelve months of data. Their rates run from 0.2 (Maui Electric Co LTD) to 4.3 (Hawaii Electric Light Co Inc) per 100.
| Hawaii utility | Disconnections | Avg accounts | Per 100 | Final notices | Reconnections | Months |
|---|---|---|---|---|---|---|
| Hawaiian Electric Co Inc | 10,011 | 276,206 | 3.6 | 84,448 | 9,514 | 12 of 12 |
| Hawaii Electric Light Co Inc | 3,339 | 78,386 | 4.3 | 24,262 | 3,174 | 12 of 12 |
| Maui Electric Co LTD | 138 | 61,811 | 0.2 | 2,621 | 109 | 12 of 12 |
| Kauai Island Utility Cooperative | 98 | 30,234 | 0.3 | 49,199 | Not published | 12 of 12 |
Hawaii against its neighbours
Hawaii sits in the Pacific division. Its 4 division peers average 3.5 per 100; the highest is Oregon at 4.5 and the lowest Alaska at 2.5. Hawaii is 0.5 below the division average.
| Hawaii division peers | Rank of 51 | Per 100 | Gap to Hawaii | Times Hawaii | Final notices per 100 |
|---|---|---|---|---|---|
| Alaska | 46th | 2.5 | -0.6 | 0.81x | 28.1 |
| California | 40th | 3.4 | +0.3 | 1.11x | 25.7 |
| Oregon | 30th | 4.5 | +1.5 | 1.50x | 42.3 |
| Washington | 33rd | 3.7 | +0.7 | 1.21x | 27.9 |
Closest in the ranking to Hawaii: Vermont 3.2, Iowa 3.2, New Hampshire 3.0, Utah 2.7.
How firm the Hawaii number is
Hawaii response rate: 100.0% weighted by size, 100.0% by count. Utilities reported 13,586; EIA's adjustment is +0 (+0.0% of 13,586). Largest monthly relative standard error, Hawaii: 0.0%. EIA flags no Hawaii month. Flag codes and method.
Shutoff rule read for Hawaii
| Hawaii rule | What the text says |
|---|---|
| Cold weather | no season or temperature ban found in the text read |
| Hot weather | no season or temperature ban found in the text read |
| Protected customers | no medical-certificate or protected-group postponement found in Rule 7 as read |
| Notice before disconnection | Nonpayment: written notice giving at least 5 days, excluding Sundays and holidays, to settle the account (Rule 7A8). No discontinuance on the day before, or on, days the company business office is closed unless payment/reconnection provisions are made. |
| Payment plans | Not addressed in Rule 7 as read. Rule 7B (effective Aug 1 2026) lets the company limit service (AMI-metered residential single-phase) for 7-8 days instead of terminating, after the same 5-day notice. |
| Complaints | Hawaii Public Utilities Commission: 808-586-2020 appears on the PUC website footer (puc.hawaii.gov, read this session). The specific PUC complaint page URL returned 404. |
Read: Hawaiian Electric Co. Tariff Rule No. 7, Discontinuance and Restoration of Service (Sheets 15, 16, 16.1, 16A), as approved by the Hawaii PUC; no statewide PUC residential disconnection rule text found, checked 2026-10-02. Hawaiian Electric Company customers only (utility tariff). Other Hawaii utilities (e.g. KIUC, Maui/Hawaii island cooperatives) not covered by text read.
Not legal advice; check your Hawaii notice.
Help in Hawaii
Hawaii LIHEAP eligibility as listed: Heating, Cooling, Crisis: 60% State Median Income (11+ household members at 150% Federal Poverty Level) Weatherization: 200% Federal ....
Hawaii benefits as listed: Heating and Cooling: $375 minimum, $1400 maximum Crisis: $700 maximum.
- Hawaii LIHEAP office, phone 855-643-1643
- Clearinghouse snapshot, Hawaii
- Hawaii: help with your bill
What this means for you in Hawaii
- Hawaii had 160,530 final notices and 13,586 disconnections: 8 disconnections per 100 notices. A notice is not a disconnection.
- Hawaii reconnections ran at 94 per 100 disconnections. The data give no time to restore.
- Cold-weather rule in Hawaii, as we read it: no season or temperature ban found in the text read January was the busiest Hawaii month by count.
- To contest a Hawaii notice: Hawaii Public Utilities Commission: 808-586-2020 appears on the PUC website footer (puc.hawaii.gov, read this session). The specific PUC complaint page URL returned 404.
- Cannot pay in full? Ask your Hawaii utility for a payment plan, then the LIHEAP office above.
More
Sources
Form EIA-112, Residential Utility Disconnection Survey, calendar year 2024, EIA release page (released 2026-04-14, file retrieved 2026-10-07). Utility file: electric utility-level workbook; report: 2024 Residential Utility Disconnections Report. Monthly CSV
Questions
How many electric disconnections were there in Hawaii in 2024?
13,586 in Hawaii, of which utilities reported 13,586. That is 3.0 per 100 accounts, 43rd of 51.
Does 3.0 per 100 mean 3% of Hawaii homes lost service?
No. The 13,586 Hawaii disconnections are events; a home cut off twice counts twice. EIA gives no count of distinct Hawaii homes.
Which month had the most disconnections in Hawaii?
January, with 1,629. December had 705.
How many Hawaii utilities have a yearly rate?
4 of 4.