Electric disconnections in Connecticut, 2024
Connecticut ranks 31st of 51, 1st being the highest rate. The Connecticut total is 68,659 disconnections on about 1,601,766 accounts, 5.1 per 100 below the U.S. rate of 9.4. It also counts 433,483 final-notice events. Events, not homes: an account cut off twice counts twice.
Connecticut month by month
Connecticut: October peaked at 9,818 disconnections, November bottomed at 2,189. Per 100 Connecticut accounts the monthly rate ran from 0.14 (November) to 0.61 (October). Connecticut averaged 0.34 a month in December to February and 0.42 in June to August: summer ran 1.2 times winter.
Connecticut disconnections per month, 2024
- 6,621Jan
- 5,528Feb
- 5,526Mar
- 3,531Apr
- 4,479May
- 5,448Jun
- 6,242Jul
- 8,617Aug
- 6,351Sep
- 9,818Oct
- 2,189Nov
- 4,309Dec
| Month | Connecticut final notices | Connecticut disconnections | Connecticut reconnections | Connecticut accounts | Connecticut per 100 |
|---|---|---|---|---|---|
| January | 38,636 | 6,621 | 5,930 | 1,592,996 | 0.42 |
| February | 40,537 | 5,528 | 4,538 | 1,594,108 | 0.35 |
| March | 31,005 | 5,526 | 5,177 | 1,598,301 | 0.35 |
| April | 26,245 | 3,531 | 3,150 | 1,600,626 | 0.22 |
| May | 30,523 | 4,479 | 4,200 | 1,602,803 | 0.28 |
| June | 35,949 | 5,448 | 7,866 | 1,603,954 | 0.34 |
| July | 51,822 | 6,242 | 4,799 | 1,604,496 | 0.39 |
| August | 40,610 | 8,617 | 8,025 | 1,602,710 | 0.54 |
| September | 50,967 | 6,351 | 5,387 | 1,603,980 | 0.40 |
| October | 38,563 | 9,818 | 9,341 | 1,604,738 | 0.61 |
| November | 28,977 | 2,189 | 2,317 | 1,605,841 | 0.14 |
| December | 19,649 | 4,309 | 4,197 | 1,606,636 | 0.27 |
| Year | 433,483 | 68,659 | 64,925 | 1,601,766 (mean) | 4.29 (yearly) |
Scale Connecticut to your town
Statewide rate for Connecticut: 4.29 per 100. A single utility can sit far from it.
Connecticut utilities that reported
Connecticut: 6 utilities reported. They sum to 67,844 of the 68,659 disconnections in the state total; United Illuminating Co alone reported 36,503 (53%).
5 Connecticut utilities have 5,000+ accounts and twelve months of data. Their rates run from 2.4 (Connecticut Light & Power Co) to 9.9 (United Illuminating Co) per 100.
| Connecticut utility | Disconnections | Avg accounts | Per 100 | Final notices | Reconnections | Months |
|---|---|---|---|---|---|---|
| United Illuminating Co | 36,503 | 368,234 | 9.9 | 146,621 | 39,795 | 12 of 12 |
| Connecticut Light & Power Co | 28,405 | 1,161,171 | 2.4 | 244,789 | 21,760 | 12 of 12 |
| City Of Norwich - (CT) | 1,748 | 18,868 | 9.3 | 11,347 | 1,429 | 12 of 12 |
| Town Of Wallingford - (CT) | 775 | 25,079 | 3.1 | 20,815 | 775 | 12 of 12 |
| Groton Dept Of Utilities - (CT) | 371 | 14,499 | 2.6 | 3,654 | 355 | 12 of 12 |
| Bozrah Light & Power Company | 42 | 2,873 | 1.5 | 1,331 | 40 | 12 of 12 |
Connecticut against its neighbours
Connecticut sits in the New England division. Its 5 division peers average 3.0 per 100; the highest is Maine at 5.2 and the lowest Rhode Island at 1.5. Connecticut is 1.3 above the division average.
| Connecticut borders | Rank of 51 | Per 100 | Gap to Connecticut | Times Connecticut | Final notices per 100 |
|---|---|---|---|---|---|
| New York | 47th | 2.4 | -1.8 | 0.57x | 70.4 |
| Massachusetts | 48th | 1.9 | -2.4 | 0.43x | 39.6 |
| Rhode Island | 50th | 1.5 | -2.8 | 0.35x | 59.0 |
Closest in the ranking to Connecticut: Pennsylvania 4.7, Oregon 4.5, Wisconsin 4.2, Washington 3.7.
How firm the Connecticut number is
Connecticut response rate: 99.3% weighted by size, 100.0% by count. Utilities reported 67,844; EIA's adjustment is +815 (+1.2% of 68,659). Largest monthly relative standard error, Connecticut: 3.8%. EIA flags no Connecticut month. Flag codes and method.
Shutoff rule read for Connecticut
| Connecticut rule | What the text says |
|---|---|
| Cold weather | From Nov 1 to Apr 15 inclusive, utility may not terminate or refuse to reinstate residential electric or gas service in hardship cases (income-based or circumstance-based definition, incl. public assistance, income under 125% poverty, serious illness). Also before Nov 1 to Apr 15 termination the company must give customer rights notice in person or by certified mail. No temperature trigger found. |
| Hot weather | no season or temperature ban found in the text read |
| Protected customers | Serious illness or life-threatening situation certified by a registered physician: no termination while certificate valid (certified by phone ok, form returned within 7 days; certificate must be given within 13 days of mailing of termination notice; renew every 15 days if no length stated). Customer must enter amortization agreement and keep current (except life-threatening, and hardship Nov 1 to Apr 15). |
| Notice before disconnection | No termination earlier than 13 days after notice mailed first-class to customer (and designated third party); no termination on Friday, Saturday, Sunday, holidays or day before a holiday, or within one hour of office closing. Notice must state grounds, conditions to prevent termination, date, restoration conditions, and rights explanation. |
| Payment plans | 16-3-100(b)(3)(A): residential gas or electric customer must first be offered a reasonable amortization agreement; simple interest up to 6% per year if charged; review officer process if no agreement. |
| Complaints | If customer disagrees with utility review officer, written report gives the DPUC Consumer Assistance and Information Division toll-free number and right to appeal within 5 days for informal investigation, then formal complaint. No termination during appeal. |
Read: Regs. Conn. State Agencies 16-3-100 (Termination of utility service), checked 2026-10-02. 16-3-100(a)(16): utility company means any gas, electric or water company within DPUC jurisdiction and any municipal utility furnishing electric, gas or water; for municipal utilities it applies to residential nonpayment termination.
Not legal advice; check your Connecticut notice.
Help in Connecticut
Connecticut LIHEAP eligibility as listed: Heating, Crisis, & Weatherization: 60% State Median Income.
Connecticut benefits as listed: Heating: $75 minimum; $645 maximum Crisis: $425 maximum Weatherization: $15,000 maximum.
Programs named for Connecticut: Eversource; Connecticut Natural Gas.
What this means for you in Connecticut
- Connecticut had 433,483 final notices and 68,659 disconnections: 16 disconnections per 100 notices. A notice is not a disconnection.
- Connecticut reconnections ran at 95 per 100 disconnections. The data give no time to restore.
- Cold-weather rule in Connecticut, as we read it: From Nov 1 to Apr 15 inclusive, utility may not terminate or refuse to reinstate residential electric or gas service in hardship cases (income-based or circumstance-based definition, incl. October was the busiest Connecticut month by count.
- To contest a Connecticut notice: If customer disagrees with utility review officer, written report gives the DPUC Consumer Assistance and Information Division toll-free number and right to appeal within 5 days for informal investigation, then formal ...
- Cannot pay in full? Ask your Connecticut utility for a payment plan, then the LIHEAP office above.
More
Sources
Form EIA-112, Residential Utility Disconnection Survey, calendar year 2024, EIA release page (released 2026-04-14, file retrieved 2026-10-07). Utility file: electric utility-level workbook; report: 2024 Residential Utility Disconnections Report. Monthly CSV
Questions
How many electric disconnections were there in Connecticut in 2024?
68,659 in Connecticut, of which utilities reported 67,844. That is 4.3 per 100 accounts, 31st of 51.
Does 4.3 per 100 mean 4% of Connecticut homes lost service?
No. The 68,659 Connecticut disconnections are events; a home cut off twice counts twice. EIA gives no count of distinct Connecticut homes.
Which month had the most disconnections in Connecticut?
October, with 9,818. November had 2,189.
How many Connecticut utilities have a yearly rate?
6 of 6.