Electric disconnections in New Mexico, 2024
New Mexico ranks 21st of 51, 1st being the highest rate. The New Mexico total is 60,321 disconnections on about 960,527 accounts, 3.1 per 100 below the U.S. rate of 9.4. It also counts 724,868 final-notice events. Events, not homes: an account cut off twice counts twice.
New Mexico month by month
New Mexico: October peaked at 6,665 disconnections, December bottomed at 3,524. Per 100 New Mexico accounts the monthly rate ran from 0.37 (December) to 0.69 (October). New Mexico averaged 0.46 a month in December to February and 0.51 in June to August: nearly level.
New Mexico disconnections per month, 2024
- 4,523Jan
- 5,133Feb
- 5,125Mar
- 5,712Apr
- 5,619May
- 4,043Jun
- 5,131Jul
- 5,604Aug
- 5,480Sep
- 6,665Oct
- 3,761Nov
- 3,524Dec
| Month | New Mexico final notices | New Mexico disconnections | New Mexico reconnections | New Mexico accounts | New Mexico per 100 |
|---|---|---|---|---|---|
| January | 59,124 | 4,523 | 1,990 | 954,442 | 0.47 |
| February | 65,658 | 5,133 | 2,259 | 964,311 | 0.53 |
| March | 60,506 | 5,125 | 2,529 | 963,699 | 0.53 |
| April | 52,816 | 5,712 | 2,447 | 964,671 | 0.59 |
| May | 53,399 | 5,619 | 2,833 | 965,776 | 0.58 |
| June | 49,600 | 4,043 | 2,084 | 955,813 | 0.42 |
| July | 58,478 | 5,131 | 2,700 | 956,644 | 0.54 |
| August | 67,147 | 5,604 | 3,029 | 959,442 | 0.58 |
| September | 68,010 | 5,480 | 2,914 | 959,404 | 0.57 |
| October | 72,671 | 6,665 | 3,408 | 959,284 | 0.69 |
| November | 59,403 | 3,761 | 2,057 | 961,652 | 0.39 |
| December | 58,055 | 3,524 | 1,698 | 961,191 | 0.37 |
| Year | 724,868 | 60,321 | 29,948 | 960,527 (mean) | 6.28 (yearly) |
Scale New Mexico to your town
Statewide rate for New Mexico: 6.28 per 100. A single utility can sit far from it.
New Mexico utilities that reported
New Mexico: 15 utilities reported. They sum to 49,714 of the 60,321 disconnections in the state total; City of Farmington - (NM) alone reported 23,312 (39%).
9 New Mexico utilities have 5,000+ accounts and twelve months of data. Their rates run from 1.6 (Public Service Co of NM) to 59.8 (City of Farmington - (NM)) per 100.
| New Mexico utility | Disconnections | Avg accounts | Per 100 | Final notices | Reconnections | Months |
|---|---|---|---|---|---|---|
| City of Farmington - (NM) | 23,312 | 39,005 | 59.8 | 59,847 | 3,520 | 12 of 12 |
| El Paso Electric Co | 8,505 | 107,378 | 7.9 | 119,449 | 6,809 | 12 of 12 |
| Public Service Co of NM | 8,057 | 492,945 | 1.6 | 342,982 | 4,047 | 12 of 12 |
| Central New Mexico El Coop, Inc | 2,671 | 19,711 | 13.6 | 1,105 | 1,663 | 12 of 12 |
| Jemez Mountains Elec Coop, Inc | 1,751 | 31,676 | 5.5 | 22,954 | 1,125 | 12 of 12 |
| Continental Divide El Coop Inc | 1,638 | 20,442 | 8.0 | 58,266 | 1,115 | 12 of 12 |
| Otero County Electric Coop Inc | 1,383 | 16,434 | 8.4 | 12,787 | 1,102 | 12 of 12 |
| Lea County Electric Coop, Inc - (NM) | 1,084 | 5,027 | 21.6 | 7,478 | 967 | 12 of 12 |
| Kit Carson Electric Coop, Inc | 660 | 30,591 | 2.2 | 11,157 | 212 | 12 of 12 |
| Central Valley Elec Coop, Inc | 313 | 3,884 | 8.1 | 3,570 | 244 | 12 of 12 |
New Mexico against its neighbours
New Mexico sits in the Mountain division. Its 7 division peers average 5.0 per 100; the highest is Nevada at 14.1 and the lowest Wyoming at 1.2. New Mexico is 1.3 above the division average.
| New Mexico borders | Rank of 51 | Per 100 | Gap to New Mexico | Times New Mexico | Final notices per 100 |
|---|---|---|---|---|---|
| Oklahoma | 1st | 30.4 | +24.1 | 4.84x | 168.3 |
| Texas | 2nd | 23.6 | +17.4 | 3.76x | 48.9 |
| Colorado | 27th | 5.2 | -1.1 | 0.82x | 38.4 |
| Arizona | 36th | 3.6 | -2.7 | 0.57x | 20.7 |
| Utah | 45th | 2.7 | -3.6 | 0.42x | 20.1 |
Closest in the ranking to New Mexico: Ohio 6.4, Idaho 6.3, Delaware 6.2, South Dakota 6.0.
How firm the New Mexico number is
New Mexico response rate: 81.5% weighted by size, 80.0% by count. Utilities reported 49,714; EIA's adjustment is +10,607 (+17.6% of 60,321). Largest monthly relative standard error, New Mexico: 18.7%. EIA flags no New Mexico month. Flag codes and method.
Shutoff rule read for New Mexico
| New Mexico rule | What the text says |
|---|---|
| Cold weather | Heating season defined as Nov 15 through Mar 15. During heating season no disconnection for nonpayment of a residential customer who has notice-verified LIHEAP qualification AND either had no past-due charges on Nov 15 or keeps paying a settlement/installment agreement (17.5.410.30). Protection is tied to LIHEAP qualification, not a blanket ban; no temperature trigger found. |
| Protected customers | Seriously or chronically ill (medical professional determines loss of service would give rise to substantial risk of death or gravely impair health): no disconnection if utility has signed medical AND financial certification forms; medical certification valid 90 days from signature (17.5.410.32(I), .43). Utility need not delay on a verbal report more than 2 times in 12 months (.33(B)(3)). |
| Notice before disconnection | At least 15 days written notice (in person, US mail, or email if customer elected e-billing), in English and Spanish; final contact (phone, verifiable mail or in person) at least 2 days before disconnection date. Disconnection allowed 7:30 a.m.-4:00 p.m. Monday-Thursday; not within 24 hours before a holiday/weekend unless office open for payment (17.5.410.33). |
| Payment plans | Utility must attempt to arrange an installment agreement when a customer not chronically delinquent says they cannot pay; no disconnection if customer enters agreement by the specific date (17.5.410.40). Chronically delinquent customers get special consideration if LIHEAP-qualified. Budget payment plans in .11 (not read in detail). |
| Complaints | Utility must tell customer of right to file informal or formal complaint with the commission and give address/phone (17.5.410.39); rule text lists PRC Consumer Relations Division (888) 427-5772 for tribal/pueblo members. |
Read: 17.5.410 NMAC (esp. 17.5.410.7, .30, .31, .32, .33, .39, .40, .43), checked 2026-10-02. Per 17.5.410.2: electric, rural electric cooperative and gas utilities subject to NM Public Regulation Commission jurisdiction (residential customers).
Not legal advice; check your New Mexico notice.
Help in New Mexico
New Mexico LIHEAP eligibility as listed: 150% Federal Poverty Level.
New Mexico benefits as listed: Heating and cooling: $70 minimum, $490 maximum Crisis: $490 maximum.
What this means for you in New Mexico
- New Mexico had 724,868 final notices and 60,321 disconnections: 8 disconnections per 100 notices. A notice is not a disconnection.
- New Mexico reconnections ran at 50 per 100 disconnections. The data give no time to restore.
- Cold-weather rule in New Mexico, as we read it: Heating season defined as Nov 15 through Mar 15. During heating season no disconnection for nonpayment of a residential customer who has notice-verified LIHEAP qualification AND either had no past-due charges on Nov 15 or keeps ... October was the busiest New Mexico month by count.
- To contest a New Mexico notice: Utility must tell customer of right to file informal or formal complaint with the commission and give address/phone (17.5.410.39); rule text lists PRC Consumer Relations Division (888) 427-5772 for tribal/pueblo members.
- Cannot pay in full? Ask your New Mexico utility for a payment plan, then the LIHEAP office above.
More
Sources
Form EIA-112, Residential Utility Disconnection Survey, calendar year 2024, EIA release page (released 2026-04-14, file retrieved 2026-10-07). Utility file: electric utility-level workbook; report: 2024 Residential Utility Disconnections Report. Monthly CSV
Questions
How many electric disconnections were there in New Mexico in 2024?
60,321 in New Mexico, of which utilities reported 49,714. That is 6.3 per 100 accounts, 21st of 51.
Does 6.3 per 100 mean 6% of New Mexico homes lost service?
No. The 60,321 New Mexico disconnections are events; a home cut off twice counts twice. EIA gives no count of distinct New Mexico homes.
Which month had the most disconnections in New Mexico?
October, with 6,665. December had 3,524.
How many New Mexico utilities have a yearly rate?
14 of 15. The rest left a month blank or share a name with another row.