Electric disconnections in West Virginia, 2024
West Virginia ranks 11th of 51, 1st being the highest rate. The West Virginia total is 87,890 disconnections on about 866,847 accounts, 0.7 per 100 above the U.S. rate of 9.4. It also counts 835,587 final-notice events. Events, not homes: an account cut off twice counts twice.
West Virginia month by month
West Virginia: April peaked at 10,664 disconnections, January bottomed at 2,394. Per 100 West Virginia accounts the monthly rate ran from 0.28 (January) to 1.23 (April). West Virginia averaged 0.42 a month in December to February and 0.92 in June to August: summer ran 2.2 times winter.
West Virginia disconnections per month, 2024
- 2.4kJan
- 5.2kFeb
- 8.1kMar
- 10.7kApr
- 10.4kMay
- 7.5kJun
- 8.2kJul
- 8.2kAug
- 9.6kSep
- 9.4kOct
- 4.7kNov
- 3.5kDec
| Month | West Virginia final notices | West Virginia disconnections | West Virginia reconnections | West Virginia accounts | West Virginia per 100 |
|---|---|---|---|---|---|
| January | 68,853 | 2,394 | 1,819 | 868,543 | 0.28 |
| February | 75,319 | 5,179 | 3,980 | 868,296 | 0.60 |
| March | 67,662 | 8,132 | 5,384 | 867,236 | 0.94 |
| April | 72,009 | 10,664 | 8,242 | 866,541 | 1.23 |
| May | 70,648 | 10,425 | 8,432 | 865,881 | 1.20 |
| June | 64,428 | 7,460 | 6,159 | 865,746 | 0.86 |
| July | 71,819 | 8,192 | 6,525 | 865,991 | 0.95 |
| August | 80,287 | 8,229 | 7,109 | 865,920 | 0.95 |
| September | 62,948 | 9,621 | 7,805 | 866,091 | 1.11 |
| October | 78,866 | 9,421 | 7,815 | 866,721 | 1.09 |
| November | 64,431 | 4,704 | 4,420 | 866,771 | 0.54 |
| December | 58,316 | 3,468 | 2,864 | 868,429 | 0.40 |
| Year | 835,587 | 87,890 | 70,556 | 866,847 (mean) | 10.14 (yearly) |
Scale West Virginia to your town
Statewide rate for West Virginia: 10.14 per 100. A single utility can sit far from it.
West Virginia utilities that reported
West Virginia: 5 utilities reported. They sum to 86,911 of the 87,890 disconnections in the state total; Appalachian Power Co alone reported 64,766 (74%).
4 West Virginia utilities have 5,000+ accounts and twelve months of data. Their rates run from 3.2 (The Potomac Edison Company) to 18.6 (Appalachian Power Co) per 100.
| West Virginia utility | Disconnections | Avg accounts | Per 100 | Final notices | Reconnections | Months |
|---|---|---|---|---|---|---|
| Appalachian Power Co | 64,766 | 348,946 | 18.6 | 507,599 | 52,253 | 12 of 12 |
| Monongahela Power Co | 12,205 | 334,588 | 3.6 | 195,583 | 9,015 | 12 of 12 |
| Wheeling Power Co | 5,074 | 34,392 | 14.8 | 40,248 | 4,219 | 12 of 12 |
| The Potomac Edison Company | 4,304 | 135,266 | 3.2 | 82,342 | 3,409 | 12 of 12 |
| Black Diamond Power Co | 562 | 3,870 | 14.5 | 927 | 861 | 12 of 12 |
West Virginia against its neighbours
West Virginia sits in the South Atlantic division. Its 8 division peers average 9.4 per 100; the highest is Florida at 20.6 and the lowest Maryland at 3.4. West Virginia is 0.7 above the division average.
| West Virginia borders | Rank of 51 | Per 100 | Gap to West Virginia | Times West Virginia | Final notices per 100 |
|---|---|---|---|---|---|
| Virginia | 10th | 12.7 | +2.5 | 1.25x | 68.1 |
| Kentucky | 18th | 6.9 | -3.2 | 0.68x | 113.5 |
| Ohio | 19th | 6.4 | -3.7 | 0.64x | 91.3 |
| Pennsylvania | 29th | 4.7 | -5.5 | 0.46x | 21.3 |
| Maryland | 39th | 3.4 | -6.7 | 0.33x | 71.2 |
Closest in the ranking to West Virginia: Nevada 14.1, Virginia 12.7, Kansas 10.0, South Carolina 9.9.
How firm the West Virginia number is
West Virginia response rate: 98.9% weighted by size, 100.0% by count. Utilities reported 86,911; EIA's adjustment is +979 (+1.1% of 87,890). Largest monthly relative standard error, West Virginia: 12.0%. EIA flags no West Virginia month. Flag codes and method.
Shutoff rule read for West Virginia
| West Virginia rule | What the text says |
|---|---|
| Cold weather | Nov 1-Mar 31 is a 'Seasonal Time Period': no ban, but utility must make three personal-contact attempts (incl. an on-site visit) instead of two. Separately, service may not be discontinued on a day the NWS predicts 32 F or colder at or near the service location. |
| Hot weather | No season or temperature ban found in the text read. |
| Protected customers | Certified Health Condition (physician, NP or PA written certification, received within 10 days, renewed every 30 days unless permanent) raises contact attempts to three; it does not itself prohibit disconnection. Designated third-party notice available. |
| Notice before disconnection | Written Form 14-E by first class mail postmarked at least 10 days before termination, plus 2 (or 3) personal-contact attempts on separate business days, last one at least 48 hours before. No disconnection on Fridays, Saturdays, Sundays, legal holidays, days before a day payment cannot be accepted, or outside 8 a.m.-4 p.m. |
| Payment plans | Residential customer may negotiate a deferred payment agreement; standard plan is 12 monthly payments with 2% service fee (shorter term accepted on request); non-standard plan negotiable; customer may seek PSC help. |
| Complaints | Utility must tell customer they may request assistance from, or file a formal complaint with, the Commission (150 CSR 1). Phone not read this session. |
Read: W. Va. CSR 150-3 (Rules for the Government of Electric Utilities), Rule 4.8 (utility discontinuance of service), checked 2026-10-02. Rule 1.1: electric utilities subject to the jurisdiction of the WV Public Service Commission; co-op/muni coverage not stated in text read.
Not legal advice; check your West Virginia notice.
Help in West Virginia
West Virginia LIHEAP eligibility as listed: 60% State Median Income; (Households of 8 or more at 150% Federal Poverty Level) Weatherization: 200% Federal Poverty Level.
West Virginia benefits as listed: Heating: $1 minimum, $10,000 maximum Cooling: $1 minimum, $10,000 maximum Winter Crisis: $2,000 maximum Weatherization: $12,000 maximum.
What this means for you in West Virginia
- West Virginia had 835,587 final notices and 87,890 disconnections: 11 disconnections per 100 notices. A notice is not a disconnection.
- West Virginia reconnections ran at 80 per 100 disconnections. The data give no time to restore.
- Cold-weather rule in West Virginia, as we read it: Nov 1-Mar 31 is a 'Seasonal Time Period': no ban, but utility must make three personal-contact attempts (incl. an on-site visit) instead of two. April was the busiest West Virginia month by count.
- To contest a West Virginia notice: Utility must tell customer they may request assistance from, or file a formal complaint with, the Commission (150 CSR 1). Phone not read this session.
- Cannot pay in full? Ask your West Virginia utility for a payment plan, then the LIHEAP office above.
More
Sources
Form EIA-112, Residential Utility Disconnection Survey, calendar year 2024, EIA release page (released 2026-04-14, file retrieved 2026-10-07). Utility file: electric utility-level workbook; report: 2024 Residential Utility Disconnections Report. Monthly CSV
Questions
How many electric disconnections were there in West Virginia in 2024?
87,890 in West Virginia, of which utilities reported 86,911. That is 10.1 per 100 accounts, 11th of 51.
Does 10.1 per 100 mean 10% of West Virginia homes lost service?
No. The 87,890 West Virginia disconnections are events; a home cut off twice counts twice. EIA gives no count of distinct West Virginia homes.
Which month had the most disconnections in West Virginia?
April, with 10,664. January had 2,394.
How many West Virginia utilities have a yearly rate?
5 of 5.