Electric disconnections in North Carolina, 2024
North Carolina ranks 17th of 51, 1st being the highest rate. The North Carolina total is 401,957 disconnections on about 5,082,629 accounts, 1.5 per 100 below the U.S. rate of 9.4. It also counts 3,207,923 final-notice events. Events, not homes: an account cut off twice counts twice.
North Carolina month by month
North Carolina: October peaked at 37,856 disconnections, December bottomed at 27,403. Per 100 North Carolina accounts the monthly rate ran from 0.53 (December) to 0.74 (October). North Carolina averaged 0.61 a month in December to February and 0.69 in June to August: nearly level.
North Carolina disconnections per month, 2024
- 30.3kJan
- 35.7kFeb
- 33.0kMar
- 34.0kApr
- 36.2kMay
- 32.7kJun
- 34.6kJul
- 37.6kAug
- 34.2kSep
- 37.9kOct
- 28.4kNov
- 27.4kDec
| Month | North Carolina final notices | North Carolina disconnections | North Carolina reconnections | North Carolina accounts | North Carolina per 100 |
|---|---|---|---|---|---|
| January | 240,778 | 30,282 | 25,635 | 5,035,754 | 0.60 |
| February | 298,532 | 35,726 | 28,756 | 5,045,326 | 0.71 |
| March | 237,690 | 32,995 | 27,393 | 5,051,207 | 0.65 |
| April | 260,613 | 34,041 | 27,699 | 5,063,376 | 0.67 |
| May | 287,641 | 36,188 | 30,173 | 5,071,390 | 0.71 |
| June | 283,299 | 32,733 | 26,337 | 5,081,143 | 0.64 |
| July | 244,656 | 34,567 | 27,704 | 5,088,070 | 0.68 |
| August | 308,366 | 37,630 | 30,359 | 5,095,440 | 0.74 |
| September | 245,232 | 34,156 | 27,825 | 5,103,695 | 0.67 |
| October | 291,249 | 37,856 | 30,648 | 5,111,447 | 0.74 |
| November | 260,466 | 28,379 | 24,366 | 5,118,486 | 0.55 |
| December | 249,401 | 27,403 | 22,119 | 5,126,210 | 0.53 |
| Year | 3,207,923 | 401,957 | 329,015 | 5,082,629 (mean) | 7.91 (yearly) |
Scale North Carolina to your town
Statewide rate for North Carolina: 7.91 per 100. A single utility can sit far from it.
North Carolina utilities that reported
North Carolina: 47 utilities reported. They sum to 404,297 of the 401,957 disconnections in the state total; Duke Energy Carolinas, Llc alone reported 87,502 (22%).
43 North Carolina utilities have 5,000+ accounts and twelve months of data. Their rates run from 1.3 (Town of Apex- (NC)) to 205.8 (Roanoke Electric Member Corp) per 100.
| North Carolina utility | Disconnections | Avg accounts | Per 100 | Final notices | Reconnections | Months |
|---|---|---|---|---|---|---|
| Duke Energy Carolinas, Llc | 87,502 | 1,919,372 | 4.6 | 799,698 | 60,963 | 12 of 12 |
| Duke Energy Progress - NC | 53,109 | 1,356,079 | 3.9 | 475,056 | 35,873 | 12 of 12 |
| Lumbee River Elec Member Corp | 47,637 | 63,038 | 75.6 | 144,648 | 45,572 | 12 of 12 |
| Fayetteville Public Works Commission | 31,585 | 75,987 | 41.6 | 40,428 | 27,688 | 12 of 12 |
| Roanoke Electric Member Corp | 24,750 | 12,025 | 205.8 | 84,364 | 24,374 | 12 of 12 |
| EnergyUnited Elec Member Corp | 18,476 | 121,251 | 15.2 | 129,735 | 16,950 | 12 of 12 |
| Greenville Utilities Comm | 16,066 | 65,823 | 24.4 | 174,933 | 14,952 | 12 of 12 |
| Town of High Point | 10,903 | 38,789 | 28.1 | 198,304 | 8,809 | 12 of 12 |
| City of Wilson | 10,078 | 32,076 | 31.4 | 86,405 | 7,379 | 12 of 12 |
| City of Gastonia - (NC) | 9,598 | 27,008 | 35.5 | 144,990 | 9,420 | 12 of 12 |
North Carolina against its neighbours
North Carolina sits in the South Atlantic division. Its 8 division peers average 9.7 per 100; the highest is Florida at 20.6 and the lowest Maryland at 3.4. North Carolina is 1.8 below the division average.
| North Carolina borders | Rank of 51 | Per 100 | Gap to North Carolina | Times North Carolina | Final notices per 100 |
|---|---|---|---|---|---|
| Tennessee | 6th | 17.6 | +9.7 | 2.23x | 117.1 |
| Virginia | 10th | 12.7 | +4.7 | 1.60x | 68.1 |
| South Carolina | 13th | 9.9 | +2.0 | 1.25x | 84.5 |
| Georgia | 14th | 9.6 | +1.7 | 1.22x | 162.7 |
Closest in the ranking to North Carolina: Missouri 9.3, Michigan 8.3, Kentucky 6.9, Ohio 6.4.
How firm the North Carolina number is
North Carolina response rate: 95.7% weighted by size, 85.7% by count. Utilities reported 404,297; EIA's adjustment is -2,340 (-0.6% of 401,957). Largest monthly relative standard error, North Carolina: 4.8%. EIA flags no North Carolina month. Flag codes and method.
Shutoff rule read for North Carolina
| North Carolina rule | What the text says |
|---|---|
| Cold weather | No blanket season ban. For bills rendered Nov 1-Mar 31, notice must state no termination without express NCUC approval if household has a handicapped or elderly (65+) member, customer cannot pay, and household is certified by local social services as eligible for Energy Crisis Assistance Program or similar (R12-11(l)(6)). No temperature trigger found. |
| Protected customers | Handicapped/elderly (65+) with inability to pay and ECAP-type eligibility, Nov 1-Mar 31 (above). Utility may agree to defer for death or illness (billing schedule in R12-11(f)); no medical-certificate procedure found in text read. |
| Notice before disconnection | At least 10 days written notice of proposed termination, with stated reasons, date, installment option, contact info; third-party notice option; good-faith contact attempt (phone or visit) at least 24 hours before termination; personal contact at premises immediately before termination (R12-11(l)-(n)). Bill due date at least 25 days after billing date. |
| Payment plans | Notice must say service will not be terminated if customer shows inability to pay in full and agrees to a reasonable installment agreement bringing the account into balance within six months (R12-11(l)(3)). |
| Complaints | Informal appeal of termination to Consumer Services Division of the Public Staff-NCUC by phone, in writing or in person; notice gives (919) 733-9277 (R12-11(l)(4), (o)). No utility termination if appeal filed before disconnection until handled (partly read). |
Read: NCUC Rule R12-11 (Disconnection of residential customer's electric service); also R12-8, R12-12, checked 2026-10-02. Rule refers to each electric utility operating under NCUC jurisdiction; co-op/muni coverage not read (definitions R12-12 not read).
Not legal advice; check your North Carolina notice.
Help in North Carolina
North Carolina LIHEAP eligibility as listed: Heating: 130% Federal Poverty Level, (150 % Federal Poverty Level for households with 1+ member who is 60+ or disabled) Cooling: 150% ....
North Carolina benefits as listed: Heating: $300 minimum, $500 maximum Cooling: $1 minimum, $600 maximum Crisis: $600 maximum Weatherization: $12,000 maximum.
What this means for you in North Carolina
- North Carolina had 3,207,923 final notices and 401,957 disconnections: 13 disconnections per 100 notices. A notice is not a disconnection.
- North Carolina reconnections ran at 82 per 100 disconnections. The data give no time to restore.
- Cold-weather rule in North Carolina, as we read it: No blanket season ban. For bills rendered Nov 1-Mar 31, notice must state no termination without express NCUC approval if household has a handicapped or elderly (65+) member, customer cannot pay, and household is certified by ... October was the busiest North Carolina month by count.
- To contest a North Carolina notice: Informal appeal of termination to Consumer Services Division of the Public Staff-NCUC by phone, in writing or in person; notice gives (919) 733-9277 (R12-11(l)(4), (o)).
- Cannot pay in full? Ask your North Carolina utility for a payment plan, then the LIHEAP office above.
More
Sources
Form EIA-112, Residential Utility Disconnection Survey, calendar year 2024, EIA release page (released 2026-04-14, file retrieved 2026-10-07). Utility file: electric utility-level workbook; report: 2024 Residential Utility Disconnections Report. Monthly CSV
Questions
How many electric disconnections were there in North Carolina in 2024?
401,957 in North Carolina, of which utilities reported 404,297. That is 7.9 per 100 accounts, 17th of 51.
Does 7.9 per 100 mean 8% of North Carolina homes lost service?
No. The 401,957 North Carolina disconnections are events; a home cut off twice counts twice. EIA gives no count of distinct North Carolina homes.
Which month had the most disconnections in North Carolina?
October, with 37,856. December had 27,403.
How many North Carolina utilities have a yearly rate?
44 of 47. The rest left a month blank or share a name with another row.