Electric disconnections in Virginia, 2024
Virginia ranks 10th of 51, 1st being the highest rate. The Virginia total is 461,586 disconnections on about 3,647,370 accounts, 3.3 per 100 above the U.S. rate of 9.4. It also counts 2,484,571 final-notice events. Events, not homes: an account cut off twice counts twice.
Virginia month by month
Virginia: May peaked at 59,563 disconnections, January bottomed at 19,992. Per 100 Virginia accounts the monthly rate ran from 0.55 (January) to 1.64 (May). Virginia averaged 0.72 a month in December to February and 0.85 in June to August: summer ran 1.2 times winter.
Virginia disconnections per month, 2024
- 20.0kJan
- 36.1kFeb
- 54.7kMar
- 59.2kApr
- 59.6kMay
- 41.9kJun
- 22.4kJul
- 28.3kAug
- 44.5kSep
- 46.3kOct
- 26.1kNov
- 22.6kDec
| Month | Virginia final notices | Virginia disconnections | Virginia reconnections | Virginia accounts | Virginia per 100 |
|---|---|---|---|---|---|
| January | 219,716 | 19,992 | 16,098 | 3,630,572 | 0.55 |
| February | 250,356 | 36,079 | 30,320 | 3,632,983 | 0.99 |
| March | 221,380 | 54,677 | 46,300 | 3,633,374 | 1.50 |
| April | 278,701 | 59,170 | 52,046 | 3,636,557 | 1.63 |
| May | 236,572 | 59,563 | 53,994 | 3,642,349 | 1.64 |
| June | 199,635 | 41,906 | 37,177 | 3,644,403 | 1.15 |
| July | 177,421 | 22,397 | 20,322 | 3,649,523 | 0.61 |
| August | 192,187 | 28,333 | 24,617 | 3,653,595 | 0.78 |
| September | 176,052 | 44,491 | 38,230 | 3,655,295 | 1.22 |
| October | 199,417 | 46,287 | 42,077 | 3,659,422 | 1.26 |
| November | 162,823 | 26,063 | 24,704 | 3,662,647 | 0.71 |
| December | 170,313 | 22,628 | 20,413 | 3,667,719 | 0.62 |
| Year | 2,484,571 | 461,586 | 406,298 | 3,647,370 (mean) | 12.66 (yearly) |
Scale Virginia to your town
Statewide rate for Virginia: 12.66 per 100. A single utility can sit far from it.
Virginia utilities that reported
Virginia: 17 utilities reported. They sum to 450,572 of the 461,586 disconnections in the state total; Virginia Electric & Power Co alone reported 368,473 (80%).
17 Virginia utilities have 5,000+ accounts and twelve months of data. Their rates run from 2.9 (Powell Valley Electric Coop) to 21.3 (Bristol Virginia Utilities) per 100.
| Virginia utility | Disconnections | Avg accounts | Per 100 | Final notices | Reconnections | Months |
|---|---|---|---|---|---|---|
| Virginia Electric & Power Co | 368,473 | 2,383,548 | 15.5 | 1,222,331 | 329,790 | 12 of 12 |
| Appalachian Power Co | 44,007 | 465,283 | 9.5 | 523,906 | 34,234 | 12 of 12 |
| Rappahannock Electric Coop | 9,578 | 167,259 | 5.7 | 145,510 | 7,617 | 12 of 12 |
| Northern Virginia Elec Coop | 5,252 | 165,918 | 3.2 | 68,458 | 4,841 | 12 of 12 |
| City of Danville - (VA) | 4,339 | 34,650 | 12.5 | 45,118 | 3,717 | 12 of 12 |
| Southside Electric Coop, Inc | 3,968 | 56,735 | 7.0 | 95,105 | 3,630 | 12 of 12 |
| Shenandoah Valley Elec Coop | 3,113 | 85,280 | 3.7 | 57,524 | 2,468 | 12 of 12 |
| Bristol Virginia Utilities | 2,897 | 13,621 | 21.3 | 25,850 | 2,647 | 12 of 12 |
| City of Harrisonburg - (VA) | 2,459 | 18,089 | 13.6 | 20,416 | 1,991 | 12 of 12 |
| Prince George Electric Coop | 1,564 | 11,441 | 13.7 | 14,849 | 1,379 | 12 of 12 |
Virginia against its neighbours
Virginia sits in the South Atlantic division. Its 8 division peers average 9.1 per 100; the highest is Florida at 20.6 and the lowest Maryland at 3.4. Virginia is 3.6 above the division average.
| Virginia borders | Rank of 51 | Per 100 | Gap to Virginia | Times Virginia | Final notices per 100 |
|---|---|---|---|---|---|
| Tennessee | 6th | 17.6 | +5.0 | 1.39x | 117.1 |
| West Virginia | 11th | 10.1 | -2.5 | 0.80x | 96.4 |
| North Carolina | 17th | 7.9 | -4.7 | 0.62x | 63.1 |
| Kentucky | 18th | 6.9 | -5.7 | 0.55x | 113.5 |
| District of Columbia | 28th | 4.9 | -7.8 | 0.39x | 68.1 |
| Maryland | 39th | 3.4 | -9.3 | 0.27x | 71.2 |
Closest in the ranking to Virginia: Arkansas 14.2, Nevada 14.1, West Virginia 10.1, Kansas 10.0.
How firm the Virginia number is
Virginia response rate: 95.9% weighted by size, 85.7% by count. Utilities reported 450,572; EIA's adjustment is +11,014 (+2.4% of 461,586). Largest monthly relative standard error, Virginia: 2.8%. EIA flags no Virginia month. Flag codes and method.
Shutoff rule read for Virginia
| Virginia rule | What the text says |
|---|---|
| Cold weather | Electric utility may not disconnect residential customer for nonpayment when forecast low is at or below 32 F within the 24 hours after the scheduled disconnection (NWS local forecast). |
| Hot weather | Same bar when forecast temperature is at or above 92 F within 24 hours after scheduled disconnection. |
| Protected customers | Rule 20VAC5-330-40: with a Serious Medical Condition Certification Form on file, termination delayed at least 30 calendar days beyond notice; without the form, 15-day delay on oral/written notice (once per 12 months), converting to 30 days if form arrives; delays allowed two times in a 12-month period; reconnection within 14 days of a termination on receipt of the form. |
| Notice before disconnection | Statute: at least two of mail, email, text, phone call, door hanger; no disconnection until account is 60 days in arrears and utility has offered payment assistance/plan; 56-247.1(A)(4): 10 days' notice by mail for electric/gas. No disconnection on Fridays, weekends, state holidays or the day before one. |
| Payment plans | Utility must make reasonable efforts to offer bill payment assistance, arrange a payment plan, or give information on other assistance after each missed payment; deposit to restore capped at 25% of arrearage for HEAP-funded customers (once every three years). |
| Complaints | 56-247.1(A)(3): utility's complaint procedure must tell customer the State Corporation Commission is the regulator and give its contact info. Phone not read this session. |
Read: Va. Code 56-245.1:3 and 56-245.1:4; 56-247.1(A)(4); 20VAC5-330-10 to -40, checked 2026-10-02. Statute: 'utility' = electric company, gas supplier, water/wastewater provider subject to SCC regulation. Rule 20VAC5-330-10 states it applies to investor-owned electric utilities and electric cooperatives (among others).
Not legal advice; check your Virginia notice.
Help in Virginia
Virginia LIHEAP eligibility as listed: 150% Federal Poverty Level Weatherization: 60% State Median Income.
Virginia benefits as listed: Heating: $181 minimum, $634 maximum Cooling: $50 minimum, $700 maximum Winter Crisis: $4,200 maximum.
What this means for you in Virginia
- Virginia had 2,484,571 final notices and 461,586 disconnections: 19 disconnections per 100 notices. A notice is not a disconnection.
- Virginia reconnections ran at 88 per 100 disconnections. The data give no time to restore.
- Cold-weather rule in Virginia, as we read it: Electric utility may not disconnect residential customer for nonpayment when forecast low is at or below 32 F within the 24 hours after the scheduled disconnection (NWS local forecast). May was the busiest Virginia month by count.
- To contest a Virginia notice: 56-247.1(A)(3): utility's complaint procedure must tell customer the State Corporation Commission is the regulator and give its contact info. Phone not read this session.
- Cannot pay in full? Ask your Virginia utility for a payment plan, then the LIHEAP office above.
More
Sources
Form EIA-112, Residential Utility Disconnection Survey, calendar year 2024, EIA release page (released 2026-04-14, file retrieved 2026-10-07). Utility file: electric utility-level workbook; report: 2024 Residential Utility Disconnections Report. Monthly CSV
Questions
How many electric disconnections were there in Virginia in 2024?
461,586 in Virginia, of which utilities reported 450,572. That is 12.7 per 100 accounts, 10th of 51.
Does 12.7 per 100 mean 13% of Virginia homes lost service?
No. The 461,586 Virginia disconnections are events; a home cut off twice counts twice. EIA gives no count of distinct Virginia homes.
Which month had the most disconnections in Virginia?
May, with 59,563. January had 19,992.
How many Virginia utilities have a yearly rate?
17 of 17.